At nationalleagues.co.uk, customer satisfaction is our top priority. As a print-on-demand business, each item is custom-made to order. Because of this, we have specific policies regarding returns, refunds, and exchanges. Please review our policy below:

 

1. Returns Eligibility

 

Since all products are made to order, we do not accept returns for the following reasons:

• Change of mind

• Ordering the wrong size, color, or design

 

However, we will accept returns or issue replacements if:

• The product is damaged or defective upon arrival

• There is a printing error (e.g., wrong design or incorrect customization)

• The wrong item was received

 

2. Reporting an Issue

 

If you experience any issues with your order, please contact us within 14 days of receiving the item at office@tonysarson.co.uk with the following:

• Your order number

• A description of the issue

• Photos of the item showing the problem (if applicable)

 

We will respond to your query within 3 business days.

 

3. Refunds & Replacements

 

If your claim is approved, you can choose between the following options:

• A replacement of the same item

• A refund to your original payment method

 

Refunds may take up to 7-10 business days to process after approval.

 

4. Exemptions

 

We cannot accept returns or provide refunds for:

• Items damaged due to misuse or improper care

• Minor variations in color or placement, as these are part of the printing process and may occur naturally

 

5. Returning Damaged Items

 

In cases where a return is required:

• You will receive a prepaid shipping label (if applicable)

• Items must be returned in their original condition and packaging

 

We reserve the right to deny returns that do not meet these criteria.

 

For any additional questions or assistance, please reach out to our support team at office@tonysarson.co.uk

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Thank you for supporting our small business!

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